Principles of customer service

AC 1.2 - Situations when customers interact with tourism organisations

You be the guide

Having seen how important it is for a professional tour guide to have excellent product knowledge, see if you can present information about somewhere you know well.

Activity (Offline)

Choose an area or an attraction you know well.

Research the area or attraction as well as you can then see if you can talk about it for two minutes.  You might talk to a friend or the whole class.

You could record your talk or presentation.

You could also see if you have ‘selling skills’ and persuade your classmates to visit the area or attraction.