Principles of customer service

AC 3.2, 3.3, 3.4

Presenting information

After you have visited your chosen organisation and collected information using research tools, you need to consider how to present your data.  It might well be that you need to do some additional work to process the raw data so that it can be presented properly.

There are many ways in which you can present your data.  Remember your data could consist of quantitative and qualitative information.

Set out below is a table of a list of techniques and terms used in in the presentation of data.  You may well be aware of some of them.

Activity 1 (Offline)

In order to help you decide which methods of data presentation to use, complete the table and consider which would be the best ones for you to use.  You might need to undertake some research to help you to understand some of the terms.

Download the document below for a copy of the table to fill.

presenting information

Activity 2

There are several computer programs which can be used to present data.  These might be appropriate to use.  Research these programs and decide whether they might be useful for your presentation.  Remember to identify the name of the programme you have used.

Activity 3

Examine the information you collected to produce your research log from secondary sources.  Is there any data from these sources which could be included in your report?  Remember to acknowledge the source of the information.  (What was the name of the website where you found the data?)