Activity 3

Study the website of a local hotel, looking at the hotel’s facilities and prices.  When you have done this, work with a partner to develop a script for a telephone conversation with a customer who calls the hotel.  The customer is not sure what type of room they will require and know nothing about the hotel.

Receptionist:  Good morning, the Imperial Hotel

Customer:  Hello, I need to book a room for next Tuesday.  I’m nearly 80 years old and don’t understand the internet thing.  I’m attending my friend’s funeral the next day.

Receptionist:   ???.....

You could make a recording of your script.