Secondary research

• Have you undertaken secondary research into your chosen organisation, using a range of websites?
• Have you created a log of the sites you visited and the information you obtained from them?
• Do you know which of the sites you researched were more useful and those which were less useful?
• Has your research helped you to understand more about the organisation you are studying and the quality of the customer experience it provides?
• Do you know how you are going to use this information in your report?