Principles of customer service

AC 1.3 - Describe how customer service delivery differs across different mediums

Can you explain?

Having watched the video showing how a smart phone can be used by tourism organisations and their customers, can you now explain how they work?

Work through the 3 activities below.

Activity 1

To help you explain how a smartphone can be used in tourism, see how many related terms you can find in the word search.

Activity 2

Working in pairs, imagine that one of the pair is a person who has never used a smart phone before and that you have been asked to show them how it can be used for tourism purposes.

Activity 3

Working in pairs again, write and record a voice-over commentary to go with the video clip on the use of smartphones in tourism which you have just watched.

You can write your commentary in the online writing-frame.